Returns, Refunds,
Cancellations and Exchanges
What We Will Do
Together:
· Step 1 –
o
Raise a return/ replacement request within 7 days from the date of
delivery, if you’ve received wrong or expired product(s).
§ Please raise a
request here with order and contact details –
https://hushpurr.com/contact-us
§ You can also raise a
request with us using the Chat option.
o
In case of damaged/ missing product(s), raise a return/ replacement
request within 2 days from the date of delivery.
· Step 2 – Give us 2
working days to review your return request.
· Step 3 – After
reviewing your return request, we will send our courier partner to pick up the
products delivered to you.
· Step 4 – In case our
reverse pick up service is not available at your location, you will need to
self-ship the product via any reliable courier partner. We will reimburse the
courier charges, either in your Gpay / NEFT/IMPS
· Step 5 – After your
product(s) is received, we will verify it against the claim and initiate the
replacement or refund accordingly. Please note that replacement will depend
upon the stock availability.
Under what conditions
can I return/ replace my product?
· Wrong product
delivered
· Expired product
delivered
· Damaged product delivered
– Physical damage/ tampered product or packaging
· Incomplete order –
missing products
Under what conditions
return/ replacement requests will not be accepted?
· Opened/ used/ altered
products.
· Original packaging
(mono cartons, labels, etc.) missing.
· The return/
replacement request is generated after 7 days from the date of delivery.
· The damaged/ missing
product is reported after 2 days from the date of delivery.
How are returns
processed?
Once you request to return a product, a pick up is
organised for the item. Our courier partners will come to pick up the item
within 5-7 business days after your return request has been received. This item
is then brought back to our warehouse where it is checked by our quality
control team. Once the product passes the quality control, a refund is
initiated.
Can I cancel my
order?
You can cancel order from CANCEL button from order
details page under My account section. You just need to give reason for
cancellation, and leave rest on us.
**Hushpurr reserves the right to cancel any order
without pre-confirming the customer at any time and may verify any order before
shipping the same to the customer that may include having a verbal or written
confirmation from the customer.
Note – Orders can be only cancelled till the status
is “Ready to Ship”.
How will I receive
the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/
credit/debit card or where the payment was made from within 7 business working
days. For Cash on Delivery orders customers will be required to provide bank
details where they would like to receive the refund.
How long does it take
to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of
cancellation of an order. In case of returns, we will refund the money after
the product has been received by our warehouse and post completion of quality
check. Please note, this entire process takes 2 weeks after the return has been
picked up.
Can I return part of
my order?
Yes. You can return any products that are eligible for returns within 7
days of delivery.